Refund & Cancellation Policy
Last updated: 3 October 2026
Overview
ElitezCard cards, stands and accessories are made to order with your name, logo and design, so they cannot be resold. This policy explains when you can cancel, when we replace or refund, and how to ask. It does not affect any rights you have under UAE consumer law.
Before you pay
An order sent through this website is a request, not a payment. You can change or cancel it free of charge at any time before you pay and approve the design.
After you approve the proof
We send you a design proof before production. Please check names, titles, phone numbers, links, spelling and colours carefully. Once you approve the proof and production starts, the order cannot be cancelled or refunded, and errors that were in the approved proof are not covered.
Faulty or damaged items
If a card or stand arrives damaged, the NFC chip does not work, or what you received does not match the approved proof, tell us within 7 days of delivery with photos or a short video. We will repair, replace or reprint it at no cost, or refund that item if we cannot fix the problem.
Not covered
- Errors in content you supplied or approved in the proof.
- Damage from misuse, bending, heat or normal wear after delivery.
- Phones that do not support NFC or have NFC switched off — every card also has a QR code that works on any camera phone.
- Change of mind after production has started.
Delivery and design charges
Delivery charges and fees for custom card design work that has already been done are not refundable, unless the item was faulty or the mistake was ours.
Digital profiles and plans
Digital profiles and team plans are set up for you as soon as you pay. If you change your mind before we set up your profile, we refund the plan in full. After set-up, you can cancel any renewing plan before its next renewal date and it will not renew; the current period is not refunded.
How refunds are paid
Approved refunds are paid back to the original payment method, or by bank transfer if that is not possible, normally within 14 days of approval. Bank processing times can vary.
How to ask
Message us on WhatsApp or email [email protected] with your order reference (from your confirmation email), what happened and photos if the item is faulty. We reply within one working day.