DELIVERY OF ORDERS
Silverline Marketplace prides itself to have tied up with suppliers / vendors who maintain stock of their products. Most of the products dispatch time is 2-5 working days within UAE. (We presently accept orders from UAE buyers only). A Delivery charge, if applicable, will be presented to you on the checkout page.
If we find the delivery time will take more than 7 working days, we will contact you with a new dispatch time. At that point, if the new delivery time is acceptable to you, we will process the order or you can choose to cancel the order and get your money refunded in the mode of payment it was received by us within 15 days from your request.
We are constantly working to reduce the delivery time with our vendors and will update this page as and when this happens. We will also update this on our social networking profiles so do subscribe to our channels.
CANCELLATION & RETURNS
For the benefit of our buyers, we aim to provide all relevant details on our website for each item along with their images. This takes a whole lot of effort to compile. Please make sure to select the right product as per your requirement as unfortunately, We do not accept returns. In the event of any manufacturing defect brought to our notice within 3 days of delivery, we will provide a replacement product at the earliest. We will need you to send back the product in its Original Packing with all accessories, instruction booklets, etc. that came with the pack (if any). Timelines of which will be informed to you at the time of generating a Return Request.
A return request can be generated from your Account dashboard on Login. Although we take necessary steps to assure the correct product is delivered to you, in the event that a wrong product is delivered to you, please raise a Return Request from your login dashboard within 3 days from delivery and well arrange to replace it with the correct product.
In the event that your purchase malfunctions under Warranty (Warranty period explicitly specified), please send us an email at [email protected] with images and descriptions of the problem and our team will assist you with repairs or replacement. Please note that the prerogative to repair or replace is ours. We are always available to assist our valued clients.